ADMINISTRATIVE OFFICE OF THE COURTS
JOB ANNOUNCEMENT

Official Job Title: Administrative Services Manager (Data Quality Manager) - Executive Office (State Funded)
  Court Administration
  $61,906.04 ANNUAL (State Funded) (FULLTIME) + Benefits
40 hours
Occupation Code: Administrative Services Manager
Working Title: Data Quality Manager

(Salary is Non-Negotiable.) The successful candidate will be hired at the minimum salary.
Description:

The essential function of the position within the organization is to work in data collection and verification, organization, and statistical analysis used for formulating performance measures, improving case management and court performance, programs, and administrative divisions. The position is responsible for managing and maintaining statistical case data and ensuring the accuracy and efficiency of a court unit’s caseload information to improve overall confidence in the data. The position is responsible for data management activities including creating internal and external partnerships, identifying relevant supporting tools and technologies, and implementing data governance for all court divisions and departments within the circuit. The position is responsible for conducting and preparing detailed statistical analyses and forecasts of circuit and county caseload filings using current complex computerized statistical modeling techniques. This includes creating research data, sets of case data, preparing comparative reports to analyze data collected, conducting research into court data systems, preparing statistical reports for court senior management and court managers, and conducting training. The position works directly and collaboratively with senior court management, division directors, clerks of court, the Office of the State Courts Administrator, and other stakeholders. The position works under general supervision independently developing work methods and sequences.


Working Conditions:
Moderate noise; business office setting.
Physical Demands:
Work involves a significant amount of standing, walking, sitting, typing, talking, listening, stooping, and reaching with hands and arms. Must be able to transfer up to 10 pounds.
Qualifications:
  • Bachelor’s degree in statistics, economics, research methodology, mathematics, business administration, public administration, computer science, data science, information science or closely related fields.
  • Four (4) years of experience in a data analytics or data science role.
  • Two (2) years of supervisory experience, in collaborating and leading data science, data engineering, or operational teams.

Knowledge, Skills, and Abilities (KSAs):

  • Strong understanding of data warehouse design principles.
  • Understands different technology architectures and frameworks. 
  • Experience with data policies, standards, processes design, and compliance monitoring.
  • Excellent problem-solving skills and strong work ethic, ability to get things done. 
  • Must possess excellent interpersonal, oral and written communication skills. 
  • Must be an articulate communicator, ability to interpret and explain technical or complex information and comprehend written and verbal communication. 
  • Requires dynamic leadership ability that can develop and energize cross-functional multidisciplinary, high-performance work teams to learn and apply new skills/techniques to business needs, as well as demonstrates ability to influence people at a variety of levels internally and externally. 
  • Demonstrates ability to conceptualize, launch and deliver projects/processes across court divisions within budget, on time, and to meet metrics and performance measures.

Competencies

  • Extensive knowledge of case opening, docketing, report development and design, including how cases proceed through the court system. 
  • Knowledge of the applicable Judicial Rules of Procedure. 
  • Knowledge of legal terminology. 
  • Knowledge of the Administrative Office of the Courts reporting requirements, deadlines, policies, and procedures. 
  • Knowledge of principles of logical thinking, scientific, or legal practice to diagnose, define, report, and solve or make recommendations to solve abstract problems, and collect data. 
  • Knowledge of and compliance with the Code of Conduct for Judicial Employees and
    court confidentiality requirements. 
  • Experience with definition of detailed data cleansing rules, quality scorecards and with engaging data experts as needed. 
  • Skill in proofreading, researching, and problem solving. 
  • Skill in analytical and qualitative reasoning. 
  • Skill in reviewing procedures, policies, and manuals. 
  • Skill in the use of automated equipment such as computers, peripherals, or software programs including word processing and spreadsheet applications, automated case management systems, and related databases and applications. 
  • Skill in extracting information from databases and designing reports. 
  • Ability to consistently demonstrate sound ethics and judgment.
  • Ability to synthesize and integrate analysis of data or information to discover facts or develop knowledge or interpretations. 
  • Ability to communicate orally and in writing; interpret advanced professional materials; write complex reports; and speak with high level professionals. 
  • Ability to interact effectively and appropriately with stakeholders and resolving difficulties while complying with regulations, rules, and procedures regarding administration. 
  • Ability to work independently as well as interact with all workgroups within the circuit, and attends meetings. 
  • Ability to follow detailed instructions.

Responsibilities:

Data Gathering, Monitoring and Correction

  • Monitors accuracy of court data systems, Summary Reporting System (SRS), Uniform Case Reporting (UCR) and Offender Based Transaction System (OBTS) to identify inaccurate data elements and initiate corrective action; develops training to correct routine systemic human error and identifies sources of program error, and applies statistical procedures and principles to conduct specialized statistical analyses.

Data Reporting

  • Analyzes court data to identify divisional and circuit data needs; supports divisions and presents results of data analyses to senior management, judges, Board of County Commissioners, legislators, funding source entities, and committees.
  • Forecasts circuit and county caseload data using statistical modeling techniques; prepares data analyses for determining judicial certification needs; prepares outcome and output data for judicial branch performance measures by providing actual and forecasted statistics. 
  • Presents qualitative and quantitative data using various software applications and provides specialized technical assistance to administrative and professional staff for ongoing statistical analyses, program evaluations, and data base development and management. 
  • Designs and develops standardized reports as requested; prepares responses to requests for information for review by court senior management and the Office of the General Counsel. 
  • Prepares monthly reports for data verification and an annual report that summarizes data discrepancies, corrections, and changes, including new and deleted docket codes.

Development of Data Improvements/Data Quality

  • Recommends business process improvements to improve data use, access, and integrity. 
  • Performs data quality review of the Uniform Case Reporting system data and reports irregularities and trends to the reporting divisions and senior management; including opportunities for technology and business process improvements; including issues and problems that may occur during preparation of reports and implements or suggests corrections or notifies responsible individuals as appropriate. 
  • Optimizes the use of data across functional areas. Responsible for developing and implementing a roadmap including the data management processes, policies, technologies, and principles to support a consolidated data model. 
  • Works with court senior management and division directors to define strategic priorities in data collection, sharing, analysis, and identifies new opportunities for growth and improvement through data analysis, and recognizes the collection of data as a strategic asset.

Data Governance

  • Leads the circuit in the development of policies, procedures and techniques for a Court Data Management strategy and data governance model, and Uniform Case Reporting system.

Data Sharing: Cybersecurity, Public Records Requests, Policies

  • Keeps abreast of national initiatives and trends in statistical data collection and analysis, creates a vision, defines a strategy, and executes a plan to support the unification of the court’s data approach.
  • Oversees circuit-wide education on and compliance with circuit data governance procedures; and assists the general counsel in response to public record requests.

General Performance

  • Serves as the court’s Subject Matter Expert on leveraging data insights that help drive strategic and tactical decisions and serves as the advocate for a data-driven, decision-making culture. 
  • Exercises independent, informed judgement in performing a variety of complex administrative, policy, technical, and operational duties which are of exceptional difficulty and responsibility due to the extensive coordination and liaison required to provide oversight, information, and assistance on programmatic and management issues. 
  • Plans, prioritizes, and assigns work; collaborates with peers and other court staff to assure effective advisory services; and ensures continuous progress toward stated goals.
  • Performs other duties as assigned.

Supplemental Questions
Question
Do you have a Bachelor's degree?
How many years of experience do you have in data analytics or data science?
How many years of experience do you have in managing, maintaining, and validating the accuracy of statistical data?
How many years of experience do you have in conducting and preparing detailed statistical analyses and forecasting using computerized statistical modeling techniques?
How many years of experience do you have in preparing statistical reports?
How many years of experience do you have working collaboratively with an organization’s senior management team?
How many years of experience do you have working in a supervisory capacity?
Are you currently employed by the Eleventh Judicial Circuit?
How did you learn about this vacancy?