Judicial Support Administrator 2 (Civil Operations Coordinator) - Circuit Civil Court Operations Division (County Funded)

Division: Self Funded Programs
Salary: $52,941.20 ANNUAL + Benefits
Position Type: FULLTIME
Funding: County Funded
Hours: 40 hours per week
Occupation Code: Judicial Support Administrator 2
Working Title: Civil Operations Coordinator
(Salary is Non-Negotiable). The successful candidate will be hired at the minimum salary.


This is advanced administrative work involving the administration of a Court Program and coordination of operations within the Civil Division for the Administrative Office of the Courts. Work involves performing, planning and coordinating various administrative activities for the Certified Process Server (CPS) Program, to ensure Process Servers certified by the Court, are knowledgeable and familiar with the requirements for service of process in accordance with the Florida Statutes, and that they understand the importance of this function in relation to the legal system; as well as the importance of accuracy, timeliness and integrity of service of process; and its role in the legal process.

The position serves as a liaison to provide a forum whereby complaints by the public regarding how service was perfected is considered by the Process Server Review Board. The position acts as intake officer for the complaint review process; schedule board meetings, gather information; and disseminate findings to parties involved. The position exercises supervision over clerical and technical employees who assist in various aspects of operations, including and not limited to, processing new applications for certification as a Process Server and coordination with Miami-Dade County Testing Office in proctoring exams. Recertification informational seminars are conducted annually, which involves providing updates on statutory changes and reviewing ethical considerations within the profession, and offering workshops to improve professional skills. The position is also responsible for collecting and reporting on program data and maintaining databases as needed.

Further, the position will assist the Division Director with the development and implementation of operational policies and procedures within the Civil Division; Serve as the Civil Division’s liaison in the coordination and implementation of data and technical requirements involved in the court’s business processes, caseflow mapping for technology systems like aiSmartbench, courtMAP Odyssey Time Standards, and SharePoint applications; in addition to testing the workflow for filing new and renewal applications through the Process Server Portal. The position will assist the Civil Division in integration of technology in court processes, by offering training and assistance to Process Servers in filing returns of service through the Florida Court’s ePortal so that the service information is more readily available in the Odyssey case filing system for the judges to review, resulting in more timely case processing; developing statistical reports to measure the Program’s performance, reporting on operational issues within current systems.

This position is responsible for compiling statistical reports, developing practices and procedure manuals and information needed to determine and measure performance of court programs and services; assist with emergency management preparedness procedures; and participate in special projects as assigned by the Civil Division Director.

Work is performed under the general direction of the Director of the Civil Division and reviewed by the Director of Operations through periodic meetings, reports and conferences to develop work methods and sequences.


  • Plans, directs, organizes and coordinates various Certified Process Server (CPS) Program activities; Develops and implements operational policies and procedures to enhance CPS Program operations; ensures compliance with applicable rules, statutes, policy and procedures;
  • Establishes goals, standards, and operating systems for the Process Server Program; monitors effectiveness, timeliness, and procedural compliance of work conducted; directs operational and analytical studies and make recommendations for Program improvements as appropriate;
  • Participates in the formulation of the Civil Division’s policies and goals and assists in the identification of problems and needs of the Process Server Program;
  • Gathers and analyzes statistical data, oversees compilation of data to support monthly and special reports documenting activities of the Program and area of responsibility;
  • Develops and maintains good working relationships with the Clerk of Court to ensure accuracy of records and timely documentation of payments and bonds as required for the certification and recertification of Process Servers;
  • Manages the preparation and administration of the CPS Program budget, determines necessary resources and program needs; and engages in both short and long term planning;
  • Attends and/or conducts committee or other professional meetings to exchange information; establishes and maintains working relationships with other court personnel and the legal community; conducts annual Process Server certification and professional workshops or seminars to improve professional skills;
  • Performs other related work as required.


  • Graduation from a four year college or university with a Bachelor's degree in judicial administration, public administration, business administration, law or related fields.
  • Two (2) years of supervisory experience.
  • Program management or other related experience.


  • Considerable knowledge of the principles and procedures of court management.
  • Considerable knowledge of court procedures, legal documents, laws, and legal factors pertaining to the courts.
  • Considerable knowledge of the principles and procedures of planning and budgeting.
  • Considerable knowledge of the organization, functions, responsibilities and procedures in the area of assignment.
  • Considerable knowledge of modern principles and practices of public and judicial administration.
  • Considerable knowledge of effective management and supervisory techniques.
  • Excellent interpersonal communication skills essential to responding to inquiries from the public and legal community.
  • Considerable knowledge of research techniques; ability to identify sources, gather material, analyze and synthesize information from statewide and national sources, in order to improve the management of area of assignment.
  • Demonstrate skill in dealing with diverse groups, sensitivity to cultural issues and grievance resolution.
  • Ability to prepare and present training materials to a diverse group of prospective Process Servers.
  • Ability to work effectively with the public and handle individuals who are under stress with courtesy, tact and patience.
  • Ability to communicate and express ideas clearly and concisely, orally and in writing;.
  • Ability to establish and maintain effective working relationships with the judiciary, supervisors, peers, and subordinates.

Physical Demands

Work involves a significant amount of standing, walking, sitting, talking, listening, balancing, stooping, and reaching with hands and arms; must be able to transfer up to 10 pounds.

Working Conditions

Moderate noise; business office setting.

Supplemental Questions

QDo you have a Bachelor's degree?
QHow many years of supervisory experience do you have have?
QDo you have any experience with the Court System?
QDo you have any experience in managing a program?
QAre you currently employed by the Eleventh Judicial Circuit?
QHow did you learn about this vacancy?