This is highly responsible, managerial and administrative work directing trial court operations and the organization, development, implementation, and administration of court programs and services through the use of subordinate division directors and program managers. Areas of responsibility include policy and budget development, strategic planning, conducting investigations, studies and research. This position also participates on various committees and serves as acting Trial Court Administrator as needed. The Director of Court Operations serves as a Court Executive Team member reporting directly to the Trial Court Administrator and uses independent judgement and discretion in the performance of duties and responsibilities. Working relationships are established with judges, court andclerk of court personnel, law clerks, state and county officials, attorneys, local organizations and social service agencies, and the public. Work is reviewed by the Trial Court Administrator through conferences and reports of major activities.
• Plans, organizes and manages the activities of division directors and program managers; which includes implementing long range planning objectives and other policies and providing assistance to the courts in its specialized areas of operation. Serve as a member of the Trial Court Administrator's Executive Team assisting with administration and management of court programs, services and activities.
• Directs and manages functions of the court operations Division Directors: Circuit Civil, Circuit Criminal, County Criminal/Traffic, Family, Juvenile, Probate, Domestic Violence, Facilities, Mediation, and Branch Courts;
• Supervises staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination;
• Oversees the development and completion of position descriptions of all staff, prepares periodic employee performance evaluations using employee performance plans and measures and maintains court operations division organizational table; motivate employees and encourage a high performing work environment;
• Develops and/or seeks training opportunities for staff to improve competencies and professional knowledge to handle increasingly complex responsibilities;
• Provides input and direction to establish and meet daily operational goals and objectives;
• Establishes organizational goals, standards, operating procedures, systems and resource needs for the effective operation of the courts; monitors the quality, quantity, timeliness, and procedural compliance of work conducted; works with teams to develop process management systems.
• Assists in developing, coordinating, implementing, administering and monitoring court programs in compliance with applicable policy, procedures, regulations and laws.
• Analyzes and reviews organizational structure, staffing, methods and procedures, court rules and statutes, case flow, and computer application needs in order to make necessary changes and recommend considerations for new policy.
• Develops, implements and administers non-judicial court policy, procedures, rules and monitors the performance of various court programs and services to ensure compliance with court policy and procedures.
• Conducts research for the Chief Judge and Trial Court Administrator such as studies for the improvement of court operations, case management, and the implementation of laws, policies and state or federal regulations.
• Serves as acting Trial Court Administrator to ensure proper internal administrative governance.
• Provides planning, monitoring and supervision of special projects; provides contract management of contractual services; staffs various judicial projects and committees.
• Plans and reviews fiscal data for annual budgets, projects, contracts and services;
• Meets with court operations Division Directors and law enforcement officers for security purposes; plans for facility spacing, management and associated equipment and furnishings.
• Serves as liaison to court-related agencies in order to carry out court support planning; resolves complaints in order to be responsive to the public and to maintain internal working harmony.
• Serves as Circuit's emergency manager in the development and implementation of Circuit's Continuity of Operations Plan (COOP) and disaster planning and recovery system.
• Represents the court to federal, state or local government; and represents the court on commissions, boards, committees, and task forces.
• Performs related work as required.
REQUIRED QUALIFICATIONS: Graduation from a four year college or university with a Bachelor’s degree in business management, judicial or public administration or a closely related. Five years of related experience including extensive knowledge of the Florida State Courts System, and two years of managerial, administrative and supervisory experience; or any equivalent of education and experience which provides the following knowledge, skills and abilities:
• Extensive knowledge of the principles of public and business administration and organizational and management analysis;
• Extensive knowledge of the Florida State Courts System and Court Administration;
• Extensive knowledge of the organization, functions, responsibilities, procedures of the courts and internal control systems;
• Extensive knowledge of laws, court rules, procedures and policies, legal documents, and legal factors pertaining to the court of assignment;
• Knowledge of the legislative process;
• Knowledge of the calendaring procedures in the court of assignment and of modern techniques of case management;
• Knowledge of modern office and business practices and procedures;
• Ability to exercise judgment and discretion in devising, installing and interpreting court policies, rules and regulations;
• Ability to direct professional level staff in the sequence of major activities in a manner conducive to full performance and high morale and report on operations and activities which are very broad in scope;
• Ability to mentor others by advising, counseling, or guiding them regarding problems that may be resolved by professional principles;
• Ability to apply broad principles of professional management and leadership to solve new problems for which conventional solutions do not exist; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressure;
• Ability to synthesize or integrate analysis of data or information to discover facts or develop knowledge or interpretations; modifies policies, procedures, or methodologies based on findings;
• Ability to read and interpret advanced professional materials; write complex reports and papers; speak to high level professional groups;
• Ability to work in an environment with frequent changes in conditions, competing priorities and changing policies;
• Ability to plan, conduct studies designed to improve the management of the courts and make recommendations and/or decisions that impact the entire organization, other activities and organizations and the general public;
• Ability to operate and use standard office equipment, a personal computer, and word processing, spreadsheet, and presentation software applications and court information management systems;
• Ability to conduct conferences and meetings and to express ideas clearly, concisely and effectively in writing and orally before executives, managers, judges, and other public officials;
• Ability to manage time and resources and maintain confidentiality and discretion concerning sensitive budgetary issues.
• Ability to develop long-range goals, plans, and methodologies to find solutions for unresolved problems;
• Ability to negotiate and achieve widespread economics and/or prevent losses through the development and administration of organization-wide programs and policies;
• Ability to understand and follow oral and written instructions and to communicate effectively in writing, orally and through presentations;
• Ability to make work decisions in accordance with laws, regulations, and departmental policies and procedures.
• Ability to accurately maintain a variety of complex records;
• Ability to establish and maintain effective working relationships with the judiciary, court administration personnel, and other private and public agency staff;
• Ability to use independent judgement, work with minimal supervision and recognize and establish work priorities;
• Ability to handle sensitive matters with integrity and confidentiality;
• Ability to work effectively with the public and handle individuals who are under stress with courtesy, tact and patience.
PREFERRED QUALIFICATIONS: Ten years of related experience including extensive knowledge of the Florida State Courts System, and five years of managerial, administrative and supervisory experience preferred.
A Juris Doctorate, Master’s Degree or certification by the Institute for Court Management may substitute for one year of the non-supervisory experience.
Work involves a significant amount of standing, walking, sitting, talking, listening, stooping, and reaching with hands and arms; must be able to transfer up to 10 pounds.
Court Management Program certification highly preferred.