The Chief Information Officer/Court Information Technology Services (CIO/CITeS) Director is the court’s principal information technology officer. This position is responsible for overseeing the information and data integrity of the enterprise and its groups and for all Information Technology functions of the enterprise.
Under the supervision of the Trial Court Administrator, the CIO/CITeS Director serves as an executive level manager to direct all technology programs, services and functions for the Eleventh Judicial Circuit of Florida. In addition, the CIO formulates the IT business plan and performance measures, defines short and long term IT needs, and develops policy to meet operations objectives and enhance the court’s performance.
The CIO/CITeS Director develops operating and capital IT budgets, monitors cost-effectiveness of operations, reduces costs and improves efficiency, including negotiates contractual terms and conditions with vendors.
The CIO/CITeS Director provides leadership and direction for information technology activities by developing and implementing strategic plans, processes and programs to support each court location’s technology needs.
The CIO/CITeS Director leads the effective and efficient operations of shared information systems and services throughout the circuit and directs technology, professional and management personnel engaged in the optimization and unification of IT resources and services to
IT Governance and Portfolio Management
• Participates in and leads and directs IT project teams focused on implementation of emerging and existing technologies in the court community.
• Defines and assesses IT governance, policy, and management standards in courts and the justice environment.
• Leads and/or participates in working groups tasked with defining and implementing standards and best practice solutions, writes high-quality project reports, and makes effective presentations.
• Conducts strategic, tactical, and project planning. Align IT objectives and programs to enterprise objectives and strategies.
• Prepares requests for information, requests for proposal, and other procurement documents, and assists courts in vendor and product selection and procurement project quality assurance.
• Develops policies and procedures in consultation with senior management to ensure efficient and economical system operations; evaluates results to ensure compliance and to identify deficiencies.
Operations and Technical Support
• Maintains reliability and functionality of existing information technology systems, including ensuring security for all information systems devices and data, and managing the flow of information to the Internet, court systems, other agencies and internal users.
• Directs data integrity, system standards, and guidelines established by the Florida Courts Technology Commission.
• Supervises staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and recommending termination; prepares periodic employee performance evaluations.
• Develops, presents and defends budget requirements; administers court technology budgets, overseeing and approving departmental expenditures. Define metrics based on overall court business objectives.
• Manages administrative matters such as conducting special studies, preparing routine or special reports, developing and administering training, or providing for staff technical or professional growth.
• Conducts staff and other professional meetings and conferences to exchange information; promotes data sharing between agencies involved in the justice process; attends technical or professional seminars or conferences to improve professional skills.
Communication and Collaboration
• Meets with service providers and business partners to discuss new technology and negotiate pricing of technology equipment; procures and installs hardware and software for court technology operations; verifies compliance with licensing agreements required by software vendors. Optimizes costs of IT services through a mix of internal and external resources.
• Collaborates with senior management to develop project plans to meet the technology needs of the circuit; manages implementation of plans to ensure adherence to organizational standards, policy and procedures, and to make adjustments as needed.
• Develops positive relationships with justice partners and internal customers by understanding court business priorities.
Other duties as assigned
• Under the supervision of the Trial Court Administrator, performs other duties as assigned.
Graduation from a four year college or university with a Bachelor’s degree in computer science, information technology, management information systems, engineering, business administration, or a closely related field. Seven to nine years of experience in management information systems, systems analysis, programming, data processing, project management or related technical computer experience, including detailed knowledge of the Florida State Courts System and three years in a supervisory, administrative, or management position. A Master’s Degree in a related area may substitute for two years of the required experience, excluding supervisory experience; or any equivalent combination of education and experience which provides the following knowledge, abilities and skills:
• Knowledge of the Florida State Courts System and of the functions and processes of the court.
• Thorough working knowledge of theories, principles, practices and techniques of computer hardware and software, office automation, database design and data communications.
• Knowledge of basic concepts, principles and theories of management.
• Knowledge of project management practices and procedures.
• Knowledge of word processing, spreadsheet, and database computer software, as required by the position.
• Ability to analyze, evaluate and resolve technology issues in relation to the court environment and make recommendations for proper action.
• Ability to successfully lead, manage and implement projects with strong organizational skills.
• Ability to assess technology capacity and needs including long range goals and resource allocation; and manage automated systems.
• Ability to effectively communicate verbally with diverse audiences internal and external to the court, clients and non-IT persons.
• Ability to establish and maintain effective working relationships with the judiciary, court administration personnel, justice partners, other elected officials and private and public agency staff.
• Ability to exercise initiative, tact, and sound judgment in performing assignments.
• Ability to troubleshoot and problem solve.
• Ability to analyze, evaluate and determine automation needs and planning to implement systems to meet court needs.
• Ability to project, prepare, manage budgets and spending plans for IT operations.
• Ability to plan, organize and supervise a professional and technical staff in a manner conducive to full performance and high morale.
• Ability to develop policies, procedures and standards for technology operations.
• Ability to make work decisions in accordance with laws, regulations, and departmental and organizational policies and procedures.
Candidates must meet all the items under Executive Core and Technical Qualifications as follows:
Executive Core Qualifications:
1. Leading Change - Involves the ability to bring about strategic change, within and outside the organization, to meet organizational goals. Inherent to this is the ability to establish an organizational vision and to implement it in a continuously changing environment.
2. Leading People - Involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
3. Results Driven - Involves the ability to meet organizational goals and customer expectations. Inherent to this is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
4. Business Acumen - Involves the ability to manage human, financial, and information resources strategically.
5. Building Coalitions - Involves the ability to build coalitions internally and with other State and local agencies to achieve common goals.
1. Applicants must demonstrate significant experience and a proven track record of accomplishments in the direction, management, oversight and financial control of IT infrastructure and assets for an organization of comparable size and scope.
2. Applicants must demonstrate experience and accomplishments in developing both strategic and tactical linkages between mission, productivity, budget and implementation of IT policies, procedures, services, and compliance in a cost-effective manner.
3. Applicants must demonstrate state of the art working knowledge in areas such as modern IT systems, IT security procedures, local and wide-area networking architectures and quality of service standards. Operational experience with managing large scale security operations or consolidated services is desirable.
4. Applicants must demonstrate a working knowledge or experience in areas such as IT research, development and operational environments and strategies for leveraging and integration across these environments.
Work involves a significant amount of standing, walking, sitting, talking, listening, balancing, stooping, and reaching with hands and arms; must be able to transfer up to 10 pounds.
Required: Project Management Professional (PMP)
Preferred: Certified Government Chief Information Officer (CGCIO); Information Technology Infrastructure Library (ITIL v3); Chief Information Security Officer (CISO); Certified Information Security Manager (CISM); Certified Information Systems Security Professional (CISSP); Certified Information System Auditor (CISA); Cisco Certified Network Associate (CCNA); Security +; Network+; Microsoft Certified Systems Engineer (MCSE)