This is complex case management work with administrative duties primarily pertaining to locating appropriate agencies and professionals for parties pursuant to specific judicial instructions regarding the facilitation and monitoring of referrals, networking with community providers and coordinating supportive programs for the court.
• Performs a variety of office administrative tasks and case management as necessary.
• Is cross-trained on all aspects of FCS Community Resource Referral Program
• Greets clients; facilitates intake of parties in person or by phone in order to ascertain relevant information for file.
• Facilitates referrals as required, locates appropriate providers and monitors compliance.
• Drafts documentation for the court as to parties' progress and compliance, provides correspondence as necessary, and distributes reports to parties and collaterals as appropriate.
• Develop programs to enhance community resource section of unit; create forms and procedures as necessary.
• Networks with community resources and providers to increase resource list of unit.
• Conducts site visits to community or private providers.
• Keeps Family Court Services Resource List current and distributes to Specialists on Quarterly basis.
• Organizes on-going Lunch & Learns and in-services trainings and coordinates such.
• Develops event data base and keeps accurate records to provide statistical reports of outcomes.
• Provides input into office data base timely and keeps accurate records, creates and maintains client files.
• Records data entry for each case timely and facilitates statistical reports of job functions.
• Facilitates statistical reports for Family Court Services on a quarterly basis and as necessary.
• Assists in determining priority of work, determines deadlines, and monitors process of work.
• Coordinates and collaborates with Family Court Services Specialists, Community Resource Specialists and other Family Court Services staff members.
• Manage and lead project team
• Contributes to the development of projects, programs and trainings.
• Coordinates with intra-agency personnel, judiciary, and others as necessary.
• Attends staff meetings and others as required.
• Attends court hearings and provides testimony as required.
• Performs related work as required.
Graduation from an accredited college or university with a Bachelor’s Degree in social work, public or business administration, psychology, pre-law or closely related social science field, supplemented by two years related experience or Master’s Degree; or any equivalent combination of education and experience that provides the following knowledge, skills and abilities:
• Thorough knowledge of business English, spelling, and punctuation.
• Ability to communicate effectively verbally and in writing.
• Thorough knowledge of case management and legal secretarial practices and procedures.
• Ability to work independently, collaborate, and work as a team member.
• Ability to establish and maintain effective working relationships with attorneys, other employees, judges and the general public.
• Proficient in Word, Power Point, Excel, and data entry and retrieval; can compute ratios, rates and percents and facilitate statistical reports and presentations.
• Bilingual English/Spanish required.
Work involves a significant amount of standing, walking, sitting, talking, listening, stooping, and reaching with hands and arms; must be able to transfer up to 10 pounds.