Judicial Administration Judicial Support Specialist 1 (Self-Help Front Intake) - Self-Help Program (County Funded)

Division: Self Funded Programs
Salary: $26,820.56 ANNUAL + Benefits
Position Type: FULLTIME
Funding: County Funded
Hours: 40 hours per week
Occupation Code: Judicial Support Specialist 1
Working Title: Self-Help Front Intake

Description

This is responsible clerical work in the Self-Help Unit of the Administrative Office of the Courts involving heavy public contact. Work is performed within established procedures but carried on with independence.

Responsibilities

• Greets all litigants entering the unit.
• Sells packets to litigants representing themselves in family court; issues receipts and records receipt number on each packet.
• Checks case information in the computer to provide information to self-represented litigants.
• Provides procedural guidance and general court information for self-represented litigants.
• Provides information to other divisions and the public, applying significant knowledge of the Self-Help Program and court policies.
• Provides information to the general public regarding Self-Help Program services, location and hours of operation.
• Self-Help telephone/receptionist.
• Answers procedural questions for litigants.
• Gives information to other divisions and the public, applying significant knowledge of unit rules and policies.
• Checks case information in the computer to provide information to litigants.
• Performs related work as required.

Qualifications

Associate's Degree; Paralegal Certificate highly preferred or equivalent, supplemented by experience in general clerical work and customer service; or any equivalent combination of education and experience that provides the following knowledge, skills and abilities:
• Knowledge of business English, spelling, punctuation and arithmetic.
• Knowledge of court and program procedures.
• Knowledge of modern office practices, procedures, equipment and systems.
• Knowledge of personal computer applications including word processing.
• Ability to understand and carry out oral and written instructions.
• Ability to make minor decisions in accordance with established policies and procedures, laws and regulations, and to apply these to work problems.
• Ability to develop and maintain cooperative and effective relationships with all individuals contacted.
• Knowledge of personal computer software – Microsoft Outlook, Word and Excel.
• Ability to meet and deal effectively with the judiciary, court administrative staff and the general public, and to use tact and good judgment.
• Ability to communicate clearly and concisely, orally and in writing.
• Excellent customer service skills.
• Trilingual English/Spanish/Creole is preferred.

Physical Demands

Work involves a significant amount of standing, walking, sitting, talking, listening, balancing, stooping, and reaching with hands and arms; must be able to transfer up to 10 pounds.

Supplemental Questions

 
QDo you have an Associate's Degree?
QDo you have experience in clerical office work and customer service?
QDo you have experience as a Legal Secretary or Paralegal?
QDo you have experience in Family law related matters?
QDo you have a Paralegal Certificate?
QAre you Trilingual English/Spanish/Creole?
QAre you currently employed by the Eleventh Judicial Circuit?